SmartTile 2.0
Automate what happens next
One network automation platform over your ITSM, carriers, devices and cloud that runs the work your team still does by hand.
Backed by SmartChoice’s 24/7/365 U.S. – based support
*In early use across 6 production environments and 22,346 tickets*
Integrations
The last mile is every network’s costly job. SmartTile 2.0, automates it.
SmartTile 2.0 connects to the devices, ITSM systems and carriers you already run. One alert becomes one ticket, one carrier case and every note, inside the system your team already works in.
DeviceAutomate
Reads status from vendor clouds and controllers. A confirmed DOWN alerts and opens the ticket.
- Network & firewall
- Cloud & spend
- Wireless & switching
- Cameras & access
- Phones & speakers
- Monitoring protocols
ServiceAutomate
Opens one enriched ticket per location, keeps notes in sync and closes it under your policy.
- ITSM systems
- Docs & collaboration
- Alerts & messaging
- Partner API & CRM
CarrierAutomate
Opens the carrier case by API. No API? Joey, our AI voice agent, calls and holds for you.
- Carrier APIs
- Voice & AI agent
47 min average carrier hold. Joey takes it so your team doesn’t. Platform tools
The everyday tools your engineers reach for, included in every SmartTile 2.0 environment.
- Firmware updates
- Live network diagrams
- Diagnostic tools to troubleshoot
- Built-in VPN
- IP address management
Proven at scale
Built for our own network. Now running across hundreds of sites.
Detection is solved. The real cost sits between the alert and the fix: separate portals, circuit IDs, carrier hold queues, follow-ups and documentation, repeated across every site, acquisition and vendor.
SmartChoice has run networks since 2003. We built SmartTile to close that gap for ourselves first, then put it in the hands of multi-location teams in luxury retail and healthcare.
Multinational luxury group
Jewellery, watch and fashion houses · ITSM: ServiceNow
boutiques across 21 brands, US and Canada
“It’s been a complete game changer for the operational efficiency of running a large, multi-site operation.”VP, Americas · multinational luxury group
Rehabilitation hospital network
ITSM: Freshservice
carrier tickets opened by Granite API, no phone call
Multi-state specialty medical group
ITSM: ManageEngine
practices and centers in 9 states
Know
One current view of sites, circuits, carriers, devices, tickets and history.
Protect
Catch degradation, config changes and lifecycle exposure before operations feel it.
Act
Automate context, ticketing, carrier engagement and restoration tracking.
Scale
Add locations, acquisitions and technology without adding repetitive work or headcount.
Customer zero: we used to keep two full-time people on the phone with carriers. SmartTile 2.0 now does that work, and they work with customers.
See how network operations automation worksPlatform modules
Ten network automation modules. One platform.
Start with the workflow that costs your team the most time, then turn on more as you grow. Every module shares the same view of your sites, circuits and devices.
CarrierAutomate
Creates and works tickets with AT&T, Verizon, Lumen, Comcast, Spectrum, Zayo and other carriers.
ServiceAutomate
Creates and enriches tickets in ServiceNow, ConnectWise, Jira, Freshservice, Zendesk and more.
TicketAutomate
Turns alerts into managed, trackable work with owners and status.
DeviceAutomate + FirmwareAutomate
Monitors Meraki, Fortinet, Ubiquiti, Verkada and more, and schedules fleet firmware updates.
CloudAutomate
AWS, Azure and DigitalOcean visibility, spend and security findings.
AccessAutomate
Watches access and admin events, then creates tickets for review.
VPNAutomate
Polls AutoVPN and third-party tunnels. Tunnel outages become tickets.
EndpointAutomate
Manages handsets and VoIP endpoints as first-class devices.
Documents + Config Backup
Automated configuration backup with diff, plus SharePoint and IT Glue document sync.
Network Diagrams
Topology diagrams generated automatically, including neighbors you aren’t monitoring yet.
Why SmartTile 2.0
Monitoring tools tell you. SmartTile 2.0 takes care of it.
Evaluating SolarWinds, Auvik, LogicMonitor, NinjaOne or Datto RMM? See how SmartTile 2.0 compares, vendor by vendor.
Network automation platform FAQ
What is SmartTile 2.0?
SmartTile 2.0 is a network automation platform from SmartChoice. It monitors sites, circuits, devices and cloud resources, then automates the work after an alert: enriched ITSM tickets, carrier cases, escalations, firmware updates, diagrams and resolution reporting.
Do I have to replace my monitoring or ITSM tools?
No. SmartTile 2.0 is an operational layer that sits above your existing stack. Your ITSM stays the system of record and your current tools keep working.
Which ITSM and PSA platforms does SmartTile 2.0 integrate with?
ServiceNow, ConnectWise, HaloPSA, Jira, Freshservice, Zendesk, ManageEngine and HubSpot, among others.
How does SmartTile 2.0 open tickets with carriers that don’t offer an API?
An AI voice agent calls the carrier and opens the case. If it can’t establish a ticket after 10 attempts, the case moves to the SmartChoice 24/7/365 U.S. NOC.
How is SmartTile 2.0 different from SolarWinds, Auvik or NinjaOne?
Monitoring and RMM platforms focus on detecting and alerting. SmartTile 2.0 focuses on what comes next: carrier ticketing, enriched ITSM tickets, site-based escalation and proof of resolution, backed by a U.S. NOC. Many teams run SmartTile 2.0 alongside their existing monitoring.
Return time to your team
See how SmartTile 2.0 automates network operations across every site, carrier and system you run.
Insights & trends
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Connect with us
Book a discovery call to discuss how we can help you consolidate, standardize, and scale your enterprise communication infrastructure.