Notable University Implements Powerful Softphone Solution to Serve 16,000 Remote Students During COVID-19
INDUSTRY
Education
YEAR FOUNDED
1855
STUDENTS
16,000
EMPLOYEES
3,000
Company Background
Founded in 1855, this reputable university was the first public post-secondary institution in the northeast.
With a rich history of excellence and innovation in higher education, the university is a world-class, vibrant, and diverse university offering more than fifty undergraduate majors and more than sixty options for graduate study, including six doctoral programs in various disciplines.
The Challenge
Because of COVID-19, the university needed a solution that would allow them to handle a growing number of incoming calls for different departments.
With 16,000 students to serve and more than 3,000 employees, Smart Choice was ready to take on the challenge and rise to the feat.
The Solution
Smart Choice's solution allowed these departments to view real-time reports and handle large numbers of calls accordingly.
Because of COVID-19, the university needed a solution that would allow them to handle a growing number of incoming calls for different departments.
With 16,000 students to serve and more than 3,000 employees, Smart Choice was ready to take on the challenge and rise to the feat.
The Result
Through Smart Choice’s dedicated team of project managers, the university got the support that it deserved. Our project managers worked closely with our network operations team to render quick and effective results that gave the university’s staff the tools to thrive while continuing to deliver an excellent experience for their most important stakeholder, its students.
The services for the university were up and running within twenty-four hours of signing the Smart Choice contract.
