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SmartChoice Keep Customers Connected with Reliable Data Center Partnerships

In a world where staying connected is increasingly vital to both businesses and individuals, finding a telecommunications partner that takes a zero downtime goal seriously is crucial. SmartChoice is one company who have celebrated achieving this goal despite extreme weather and other challenges.

April 14, 2016

NEW YORK, NY – SmartChoice (SmartChoice), a leading end-to-end telecommunications provider, recently announced their partnership with leading telecommunications and data center company, Bluebird Network. Through this partnership, SmartChoice adds another data center, Bluebird Underground, to SmartChoice’s existing reliable and redundant network.

SmartChoice’s network was carefully designed with four major pillars in mind: reliability, security, flexibility, and scalability. With a guarantee of 100% uptime, SmartChoice continues to deliver on their promise as evidenced in extreme weather conditions such as during Superstorm Sandy.

“We are 100% committed to maintaining 100% uptime under any circumstance,” stated SmartChoice’s Chief Technology Officer, Basil Stepanov. “That includes extreme weather and natural disasters.”

Eighty-five feet below ground in Springfield, Missouri resides SmartChoice’s newest data center, Bluebird Underground—a Bluebird Network Facility (Missouri Chamber’s 2015 Fast Track Award Winner). Encased by natural limestone, the site is ideal for providing voice and data services thanks to its underground protection from most natural and man-made disasters.

The data center’s back-up generators and battery plant are safely protected underground providing protection from during any sort of above ground catastrophe that may occur. Customer equipment is stored in cabinets and kept under temperature-controlled settings for optimization.

“The Bluebird Underground Objective describes us best – Below Ground; Above Standards” commented Michael Morey, President and CEO of Bluebird Network. “As a SOC 2 compliant data center, our objective reflects Bluebird’s commitment to meeting and exceeding the ever-evolving industry tier standards, critical component redundancies, and importance of maintaining a 100% uptime assurance to our customers.”

In addition to Bluebird Underground, SmartChoice continues to maintain strong partnerships with exceptional companies such as Telx, Level 3 Communications, Google Cloud, and Amazon Web Services. Stepping into 2016 and beyond, SmartChoice confidently maintains their guarantee of “100% uptime,” and is largely due to their expert leadership and partnering with reliable data centers.

For more information regarding SmartChoice’s products and services, please visit www.smartchoiceus.com.

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As a full-service ISP, Cloud PBX, SIP, Infrastructure Management, and World Wide Smart Hands services provider, SmartChoice helps hundreds of thousands of enterprise users to grow and maintain their businesses with zero downtime and cutover care. Our U.S.-based engineering team watches over your network 24/7/365 using our superior standards to ensure you have 100% uptime. For more information, visit www.smartchoiceus.com.

If you’ve ever received an email from a SmartChoice team member, you may have noticed “SmartRing” in their signature. You may have wondered, “what is SmartRing exactly?”

Smart Choice gives you the ability to stay connected in or out of the office. SmartRing (also known as Find Me/Follow Me or Call Hunt) allows you to route office phone calls to your other devices so you can be accessible wherever you are. The best part is, since calls are routed to your mobile devices, one phone number is all you need to be reached anytime.

• Never Miss a Call – Customize settings to allow you to receive calls no matter where you are.
• Call Forwarding – Determine exactly how you want to route your incoming calls when the line is busy or when a call goes unanswered. Certain incoming calls can also be redirected to specified destinations depending on your preferences.
• Simultaneous Ring – Conveniently set up incoming calls to ring on multiple devices or extensions at the same time.
• Sequential Ring – Arrange your designated devices or extensions to ring in a specified sequence.
• One Number For All Devices – Your SmartRing number can be routed to all mobile devices, allowing access to your business contacts without having to give out your personal number.
• Manage All Settings in OMNI – Access all settings within your OMNI portal. You can customize and make changes to your setup at anytime.

SmartChoice Becomes Authorized Polycom Partner Offering Full Support for Video Conferencing

Authorized Polycom Partner, SmartChoice, now supports and certifies full line of Polycom video conferencing devices.

April 7, 2016

SmartChoice (SmartChoice), a leading telecommunications provider, is proud to announce their partnership with Polycom, Inc. SmartChoice is now offering the full line of Polycom video conferencing devices to customers looking to enhance their collaboration needs.

In an ever-changing workplace the need for collaboration across multiple platforms is steadily increasing. Conversations have evolved past the traditional office, creating more opportunities for remote communication. With the growing demand for video capabilities in industries such as telemedicine, legal and retail, business productivity is absolutely dependent on having the right tools.

SmartChoice has declared their desire for achieving complete interoperability with video conferencing tools, and have successfully tested and certified the Polycom product line for compatibility– including the popular VVX Series Business Media Phones, RealPresence Group Series, and all others.

“We’ve performed rigorous exploratory and ad-hoc testing for compatibility within our global network,” stated Scott Talley, SmartChoice’s Director of Implementation. “We are proud to announce full interoperability between our SmartChoice Network and all Polycom video conferencing devices.”

Benefits Include:

• Customizable Solutions – SmartChoice’s network fully supports your audiovisual needs and will design a solution to meet your exact specifications.
• Network Encryption – Devices used on SmartChoice’s network offer full encryption ensuring complete privacy and security between users.
• Reliability & Support – Enjoy the comfort of Polycom’s advanced technology backed by SmartChoice’s 24x7x365 network support and Smart Hands.

SmartChoice is known for their complete “5-Tools of Enterprise” consisting of Voice, Data, Infrastructure, Audiovisual, and LAN/WAN Management. With video conferencing encompassing elements from each category, Polycom’s product line presents an optimal solution for customers.

Polycom SmartChoice-Certified video conferencing devices are readily available to customers. Interested customers should contact their SmartChoice representative or call 800-217-3096 for more details.

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As a full-service ISP, Cloud PBX, SIP, Infrastructure Management, and World Wide Smart Hands services provider, SmartChoice helps hundreds of thousands of enterprise users to grow and maintain their businesses with zero downtime and cutover care. Our U.S.-based engineering team watches over your network 24/7/365 using our superior standards to ensure you have 100% uptime. For more information, visit www.smartchoiceus.com.

SmartChoice Pulls Off Another Successful 5-Tool Move With Alliance Building Services

SmartChoice completes another successful 5-Tool Move for Alliance Building Services’ new Midtown location.

March 30, 2016

NEW YORK, NY – SmartChoice (SmartChoice), a leading telecommunications provider, has completed another successful 5-Tool Move of over 400 employees at premier commercial services provider, Alliance Building Services. SmartChoice’s 5 Tool Move is an elite full-service package consisting of voice, data, wireless, audiovisual (AV) and infrastructure solutions ideal for clients moving into new spaces.

Alliance is one of the largest privately held commercial building services provider in North America providing many different types of services including Janitorial, Security, Technology Solutions and Electrical Services throughout the tri-state area. Maintaining an overall roster of approximately 5,000 employees, Alliance entrusted their current provider, SmartChoice, with handling the move to their new main office located in Midtown Manhattan.

“With operations taking place around the clock in Alliance-serviced buildings all over the tristate area, we knew avoiding downtime was absolutely essential to their productivity and the success of their move,” stated Basil Stepanov, SmartChoice’s Chief Technology Officer.

For Alliance’s move, SmartChoice deployed all necessary infrastructure including server rack and room design, as well as cabling for voice, data and AV to ensure a smooth network migration. Hosted VoIP was provided via SmartChoice’s fully-redundant network, with equipment residing offsite—saving Alliance the time and resources involved with managing the network in-house. Installation of televisions and phones were also facilitated by SmartChoice-Certified Technicians, who were available onsite every step of the process.

Taking place on a Friday night, the move occurred during normal business operations with absolutely no network downtime. “We partnered with Smart Choice 5 years ago and could not be more thrilled with the quality and reliability of their service,” stated John Scimeca, IT Manager of Alliance. “Since the move, we’ve been experiencing fast voice and data speeds with no downtime.”

For more information regarding SmartChoice’s products and services, please visit www.smartchoiceus.com.

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As a full-service ISP, Cloud PBX, SIP, Infrastructure Management, and World Wide Smart Hands services provider, SmartChoice helps hundreds of thousands of enterprise users to grow and maintain their businesses with zero downtime and cutover care. Our U.S.-based engineering team watches over your network 24/7/365 using our superior standards to ensure you have 100% uptime. For more information, visit www.smartchoiceus.com.

Feature of the Month:
SmartChoice releases Smart SMS Messaging to allow users to send private and secure communication to their employees and customers via our Omni WEB Portal.

For Immediate Release

October 27, 2015

NEW YORK, NY – SmartChoice customers can now enjoy the convenience of Smart SMS Messaging. Users are able send mass text messages safely, quickly and directly to their employees and customers anywhere in the world!

SmartChoice launched the new Smart SMS Messaging service after a client, a higher-education affiliate organization, expressed the need to quickly update their students and faculty on news, events, and emergencies given the current events occurring nationwide. With Smart SMS Messaging, the client is able to easily and immediately access their contact list and deploy a message that is sent to their contact’s phones in seconds. Because SmartChoice is focused on meeting the needs of their clients, they have since developed the service to be accessed by all SmartChoice customers.

SmartChoice values the right to privacy and is committed to protecting user data and information. Using Smart Security protocols, they deliver your data over a private and secure network using advanced HTTPS standards.

The easy-to-use Graphical User Interface (GUI) gives users direct access to features and options so they can create the optimal message to send to their network via our Omni WEB Portal. Visit https://omnivoice.smartchoiceus.com for more details and full access to these features.

For more information regarding SmartChoice’ features and services, please visit https://smartchoiceus.com/.

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As a full-service ISP, Cloud PBX, SIP, Infrastructure Management, and World Wide Smart Hands services provider, SmartChoice helps hundreds of thousands of enterprise users to grow and maintain their businesses with zero downtime and cutover care. Our U.S.-based engineering team watches over your network 24/7/365 using our superior standards to ensure you have 100% uptime. For more information, visit www.smartchoiceus.com.

SmartChoice Offers Customers Free Speed Test

SmartChoice now offering clients the ability to perform a free speed test to assess their Internet performance.

For Immediate Release

September 30, 2015

NEW YORK – SmartChoice customers can now easily determine if their Internet connection is slowing down their computer. SmartChoice is offering customers the opportunity to go online and perform a free speed test, which will assess the upload and download speeds of the Internet connection. These bandwidth speed enable customers to keep up to date on the speed and quality of their Internet connection.

The speed test is easy, requiring no effort from the customer expect typing in the email address connected to the computer they are wanting to check. All the customer has to do is visit the newly designed SmartChoice website and click on speed test. The data is provided to the customer in an easy to read format within a matter of seconds. Visit https://www.smartchoiceus.com/tools/speed-test to conduct a speed test.

While some companies charge a fee for this information, SmartChoice believes the customers should have access to this data at no additional charge. This test enables the customer to determine if their broadband speeds are meeting their needs. A business cannot afford to have their computer functioning slowed down by sluggish Internet speeds.

All partners that have cobranded with SmartChoice can also access this service at no additional charge. SmartChoice is pleased to offer this new service to customers. To learn more about the speed test, visit the website at www.smartchoiceus.com.

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As a full-service ISP, Cloud PBX, SIP, Infrastructure Management, and World Wide Smart Hands services provider, SmartChoice helps hundreds of thousands of enterprise users to grow and maintain their businesses with zero downtime and cutover care. Our U.S.-based engineering team watches over your network 24/7/365 using our superior standards to ensure you have 100% uptime. For more information, visit www.smartchoiceus.com.