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SmartChoice partners with Microsoft to integrate it’s award-winning business voice services into the leading collaboration platform, Microsoft Teams.

How many times is the world going to shift to different technology platforms when something new and shiny comes along? When everything is uncertain, people need to know that there is existing software that’s reliable, efficient, and, most importantly, secure.

As working individuals aim to collaborate from a distance, they look to various programs that attempt to offer a real-time cohesive experience. While some platforms provide channel messaging or video-calling, users desire to operate business functions through a hassle-free all-in-one communication solution.

Jumping by 70% in users over the last few months and currently, at 75 million daily active users, Microsoft Teams delivers just that and more. With ‘Teams,’ people now have the power to make the most out of their Office 365 and integrate their business phone number, make video calls, share files, screen share, create channels, and so much more.

“We’re proud to partner with Microsoft. We’re excited to provide a unified solution that allows our award-winning PBX system to integrate with Microsoft Teams,” said CEO, Jarrett Wolfe, of SmartChoice.

“It’s a game-changer, and there is no other platform like this. We are dedicated to ensuring organizations meet their work-from-anywhere directives while carrying out our commitment to our clients of providing them with one communications platform, one point of contact, and one smart cloud solution.”

The beauty of Microsoft Teams is that the application does not limit you to one functionality – you can incorporate any Office 365 application into the mix to increase your team’s productivity.

Teams doesn’t only benefit the everyday office worker; it is also conducive for educational purposes. Along with many other features, the platform holds a ‘Together mode’ setting where you can place attendees into one auditorium to make learning feel “normal” again.

SmartChoice for Microsoft Teams provides robust, enterprise-grade communications and collaboration capabilities to the Teams app.

Key features include:

• The power to communicate, collaborate and run a business from one platform.
• The 24x7x365 U.S. based supported centralized user management interface that synchronizes Microsoft Teams users to the SmartChoice platform through the click of a button.
• Innovative integration with third-party business applications, such as Salesforce, Zendesk, Zoho, and Microsoft Dynamics 365, automatically logs all calls with the ability to attach details, recordings, and speech analytics to any customer record.
• The ability to set SmartChoice as your preferred communications provider for SMS, meetings, and calls while working in Teams.

At SmartChoice, we realize that your business security implies something beyond a bolted entryway and a camera. That is the reason we offer extensive security platforms to keep your business protected and secure. SmartChoice is a certified Avigilon partner, with trained engineers on staff. Avigilon provides top quality video surveillance and access control that is easily integrated with Smart Tile software that can be utilized for a wide array of industries.

SmartChoice’s award winning Smart Tile is the proactive guardian and watchful eye of your IoT. Developed to provide companies a full view of their business via “One Pane of Glass,” Smart Tile is an interactive dashboard for analytics and monitoring of your:

• Voice
• Internet and Data
• Card Access
• People Counters
• Host and Server Status
• Call Volume and History
• Hosted Voice Portal Records
• Video Surveillance
• Bandwidth Monitoring
• Network Security
• Call Volume and History
• Alarm Activation Reports
• Additional IoT Devices

SmartChoice’s Network Operations Center engineers watch over your network 24 x 7 x 365 to monitor performance and notifies you immediately when potential issues and threats are detected. Networks and devices are pinged minute by minute, ensuring any signs of strain, intrusions or breaches are identified. Smart Tile intelligently supports industries around the globe, through improved IT infrastructure monitoring, data collection and analytic solutions, while enhancing the productivity and performance of your business.

As a recognized leader in security solutions, we understand the industry and the common issues customers face. Smart Tile was designed to help solve these problems and ensure the security of your clients’ people, property and assets. SmartChoice can help you to deliver the most cost-effective, value-added solutions to your customers on time, every time. With an all-encompassing overview platform site, owners and managers can gain vital company data and view security monitoring systems with the click of a button.

SmartChoice has designed and established a Smart Security System and installed its services in many organizations. Institutions would highly benefit from the installation of a security system for multiple reasons:

• Monitor who enters and exits buildings securely
• Monitor activity throughout the building premises
• Ability to protect confidential records
• Identify and catch intruder issues immediately
• Convenience of internal communication system for speed and safety

Smart Security has modernized services including card readers, video surveillance, and a 24/7 monitor of voice and data network. Constant monitoring and the ability to update surveillance technology is incredibly vital to ensure protection of assets and people. Companies need up-to-date monitoring and SmartChoice’ Smart Tile ensures the ability to detect issues before its too late!

• Multiple integrated video feed tiles to present a complete global view of all spaces
• Alarm activation reports
• Search feature to instantly display a preferred location feed
• Reduced liability claims to help lower unnecessary insurance expenses
• Instant alert notifications
• Additional camera integration
• Comprehensive access card reports detailing when employees have entered your
• Multiple business locations
• Protection for secured spaces and physical assets
• Keyless access with smartphone / smartwatch / keycard / bluetooth card readers
• Real-time notifications of any unusual activity – 24 x 7 x 365
• Easy integration with most devices to save customers from costly hardware expenses

Smart Tile safeguards your business by making sure networks and technology stay connected during network outages and technology failures. Every year, companies lose billions of dollars in potential revenue due to network outages and technology failures. In an unpredictable world, outages can occur for any number of reasons including:

• Weather Conditions
• Construction
• Power Failures
• Equipment Damage
• Planned Maintenance
• Human Error

SmartChoice’s award winning Smart Tile is the proactive guardian and watchful eye of your IoT. Developed to provide companies a full view of their business via “One Pane of Glass,” Smart Tile is an interactive dashboard for analytics and monitoring of your:

• Voice
• Internet and Data
• Card Access
• People Counters
• Host and Server Status
• Call Volume and History
• Hosted Voice Portal Records
• Video Surveillance
• Bandwidth Monitoring
• Network Security
• Call Volume and History
• Alarm Activation Reports
• Additional IoT Devices

SmartChoice’s Network Operations Center engineers watch over your network 24 x 7 x 365 to monitor performance and notifies you immediately when potential issues and threats are detected. Networks and devices are pinged minute by minute, ensuring any signs of strain, intrusions or breaches are identified. Smart Tile intelligently supports industries around the globe, through improved IT infrastructure monitoring, data collection and analytic solutions, while enhancing the productivity and performance of your business.

With the increased dependency on network uptime, it is important for businesses to have back-up plans and protocols in place in the event something should happen. Network outages, although temporary, can cause significant damage to your company’s incoming revenue, reputation and overall morale. With your business’ future in mind, how can you ensure your network is always safeguarded? The answer is Smart Tile: The Watchful Eye of Your IoT.

Smart Tile’s single pane of glass view and proactive monitoring allows you to keep a close eye on your network. Your networks and devices are pinged minute-by-minute, ensuring any signs of threats, intrusions or breaches are detected and taken care of right away. Unlike most providers, Smart Tile monitors your network devices as well, ensuring they are always online and functioning efficiently.

In the event of a network outage, Smart Tile’s redundant protocol automatically routes your network to backup failover–giving you continued access to your voice, data and internet networks. With Smart Tile, your business does not have to be put on hold in the event of an emergency caused by something you cannot control. Smart Tile puts the control back in your hands and gives you and your customers peace of mind that business will continue as usual, no matter what.

While many believe that range of coverage offered is the number one concern for potential buyers, the ability to see key performance indicators and read trends can often be the difference maker. For telecom providers, maintaining a high quality of experience is critical in maximizing customer satisfaction. In order to quickly alleviate any network performance issues, network operators need to monitor services, as well as analyze detailed visualizations of the quality of customer experience and the underlying quality of network performance.

In order to quickly alleviate any network performance issues, network operators need to monitor services, as well as analyze detailed visualizations of the quality of customer experience and the underlying quality of network performance.

Smart Tile is the protective guardian and watchful eye of voice and data networks. It proactively monitors, maintains and troubleshoots the integrated data circuits and Smart Tile helps with efficiencies within IT departments. This provides varying industries with reliable voice solutions, data protection, and software for network security.

SmartChoice’s award winning Smart Tile is the proactive guardian and watchful eye of your IoT. Developed to provide companies a full view of their business via “One Pane of Glass,” Smart Tile is an interactive dashboard for analytics and monitoring of your:

• Voice
• Internet and Data
• Card Access
• People Counters
• Host and Server Status
• Call Volume and History
• Hosted Voice Portal Records
• Video Surveillance
• Bandwidth Monitoring
• Network Security
• Call Volume and History
• Alarm Activation Reports
• Additional IoT Devices

SmartChoice’s Network Operations Center engineers watch over your network 24 x 7 x 365 to monitor performance and notifies you immediately when potential issues and threats are detected. Networks and devices are pinged minute by minute, ensuring any signs of strain, intrusions or breaches are identified. Smart Tile intelligently supports industries around the globe, through improved IT infrastructure monitoring, data collection and analytic solutions, while enhancing the productivity and performance of your business.

Quickly resolving issues is one way to keep customers happy. By analyzing customer support tickets and wait times, providers can optimize call centers and help desk operations to increase average revenue per user. By monitoring service performance from a customer’s experience perspective, telecom providers can swiftly react to emerging network issues thereby reducing the likelihood of churn.

It’s important to have a clear dashboard that will allow users to monitor networks to quickly identify problems and outages.

Dashboards are provided to monitor KPI metrics in near-real time for offered services. These dashboards offer a high-level view of status levels and the coverage reflects the established, various service offerings. Each dashboard includes a drill down option to view the underlying metrics and performance status for supported services. The details behind the service-level performance indicators can be viewed. KPI metrics, such as a blocked or dropped call for voice services can be plotted over time.

Scaling in business is always a big deal and if you do not have the right systems in place, it can become very difficult. VoIP allows users to make calls over the Internet instead of traditional or analog phone systems. The numerous advantages of VoIP can be utilized by companies of all sizes, helping to maximize efficiency and boost productivity. VoIP allows you to combine and integrate your voice, data and video seamlessly, giving you added flexibility and convenience.

Hosted PBX, short for Private Branch Exchange, allows you to connect with clients while creating a modern reputation for your business. With a mix of traditional telephone features and innovative technology, these systems offer optimized channels for your most important communications.

There are a variety of reasons why a Cloud Based PBX system can help you, as it allows:

1. Unlimited number of lines
2. One bill to pay
3. Easy to set up
4. Seamless Communications

Beyond the ability to place and receive calls over the Internet, many VoIP providers offer other features not possible with traditional phone systems. These features free up time to let your employees focus on their job, while also creating more opportunities to efficiently multitask.

One main benefit of Hosted VoIP is the ability to save a substantial amount of money. Not only are monthly phone bills significantly cheaper, month-to-month costs tend to stay pretty similar. Businesses all across the globe have saved big on their phone bills after switching their traditional phone systems to VoIP.

Linking your various locations through a traditional system can be a challenge. When your offices need different phone systems, it leads to confusing and a complicated unified communications network. VoIP uses internet technology to create an easy-to-use UC network.

Traditional phones have always been vulnerable to outages. Bad weather and other causes of power failures are often unpredictable. Luckily, Hosted VoIP is a cloud-based system that eliminates the chance of outages to provide a more reliable experience.

Providers are constantly upgrading their software and suite of features. These features can automatically be integrated remotely, which means there is no need for an on-site upgrade.

Smart Tiles’ Call forwarding is a helpful telephone feature that allows you to receive your business calls on a separate handset. In the event you are away from your desk, you may set a phone to forward calls to your personal telephone, such as a cell phone or home number. Configuring call transfer and forwarding for VoIP calls is a fairly complex task in most networks. Even if you have a Cisco Unified Call Manager (CUCM) there are still many interactions and special configurations to be considered. In a VoIP network, getting an optimized system working for call transfer and forwarding requires the active cooperation of all endpoints involved in a call transfer or call forward. With Smart Tile, you can transfer or forward calls between any VoIP endpoints, regardless of their physical location.

• Call Forwarding enables you to send your calls to another number.
• While callers are on hold listening to music, the Call Forwarding feature locates you on your home, office or cellular phone and delivers the call.
• When a call is transferred to you, your phone display tells you who is calling.
• If you don’t answer, the call is forwarded to a second number or the caller has the option of leaving a message on your voicemail.
• Call Forwarding settings are easy to change. You can do it yourself, as often as you want.

Add A System User:

1. Navigate to the ‘Admin’ page and ‘Users’ tab
2. Click ‘Add User’
3. Enter the new user’s email address and password and click ‘Submit

Manage CUCM Groups:

1. Navigate to the ‘Admin’ page
2. Click the ‘CUCM Groups’ tab
3. Click the ‘Manage Group’ button
4. Click ‘Update Lines’ to see CUCM phone line
5. Click ‘Add’ next to phone lines to add to the CUCM group
6. Click ‘Add’ next to users to add to the CUCM Group
7. Review users and phone lines associated with the CUCM Group

End User Call Forward Management

1. Login to Smart Tile with the email and password assigned to the end user.
2. Click ‘Cisco UC > Call Forwards’ww.smartchoiceus.com | [email protected]
3. Update the call forward number and click ‘Change Forward’
4. Verify the CUCM Call Forward setting has changed for extension 1001.
5. Verify the CUCM Calling Search Space for ‘Forward All’

• Voice
• Internet and Data
• Card Access
• People Counters
• Host and Server Status
• Call Volume and History
• Hosted Voice Portal Records
• Video Surveillance
• Bandwidth Monitoring
• Network Security
• Call Volume and History
• Alarm Activation Reports
• Additional IoT Devices

SmartChoice’s Network Operations Center engineers watch over your network 24 x 7 x 365 to monitor performance and notifies you immediately when potential issues and threats are detected. Networks and devices are pinged minute by minute, ensuring any signs of strain, intrusions or breaches are identified. Smart Tile intelligently supports industries around the globe, through improved IT infrastructure monitoring, data collection and analytic solutions, while enhancing the productivity and performance of your business.