Your customer service just got
a whole lot smarter
Meet the Smart Contact Center from SmartChoice—a cloud-based, omnichannel solution that unifies voice, chat, SMS, and analytics in one intelligent platform. Empower agents, streamline operations, and deliver exceptional customer experiences from anywhere.
Leverage today’s technology for tomorrow—transform your contact center
Make data-driven decisions that enhance customer satisfaction and operational performance with real-time and historical analytics—all delivered through an intuitive, cloud-based interface.
Key features:
- Real‑time & historical analytics – Gain complete visibility into your contact center operations 24/7/365. Access dashboards with real-time metrics on call volumes, queue performance, and peak traffic times to optimize staffing and response.
- Service level reporting – Track and improve service levels with detailed SLA reports. Supervisors can view performance by agent, department, or company-wide to ensure accountability and consistent quality across every customer interaction.
- Omni‑channel & engagement analytics – Engage customers across every channel—voice, chat, text, and beyond. Analyze sentiment, call duration, hold times, and engagement metrics to refine workflows and boost customer loyalty.
Experience seamless integrations & unmatched efficiency
Empower your agents and elevate service delivery through real-time insights, smart integrations, and automated workflows—all within one unified contact center environment.
Key features:
- CRM & API integration – Integrate the Smart Contact Center with your preferred CRM, accounting, and business tools. SmartChoice APIs enable seamless connections for callback tracking, live call recording, SMS history, and real-time reporting.
- Agent enablement – Enable agents to deliver faster, smarter service. Real-time analytics and unified communication tools let them anticipate customer needs, monitor KPIs, and automate repetitive tasks for higher productivity.
- Reduce operating costs – Simplify your infrastructure and lower total cost of ownership. With a centralized, cloud-based platform, you eliminate redundant systems and gain enterprise-grade performance without added complexity.
Experience the benefits of utilizing SmartChoice’s API’s to integrate with multiple CRMs
Data
Privacy
Payment Card
Industry (PCI)
HIPAA
Compliance
General Data
Protection Regulation
A smarter way to connect, collaborate, and grow
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Book a discovery call to discuss how we can help you consolidate, standardize, and scale your enterprise communication infrastructure.