Bill Center FAQ's
Dear Valued Client,
As a result of our current processors raising the cost of credit card transactions. SmartChoice will be implementing a 3.5% credit card fee for all payments made by credit cards as of May 2023.
ACH transactions will not be charged any processing fees.
We urge you to please log into the customer portal “Bill Center” and set up your ACH payments. If you have any questions or need any assistance, please contact [email protected]. We appreciate your continued business and thank you for your understanding.
For more information regarding fees please visit the page https://smartchoiceus.com/taxes-fees-and-surcharges/
Please view the following page for more information: https://smartchoiceus.com/taxes-fees-and-surcharges/
You will receive 3 notification emails a month that includes a PDF of the latest invoice and its due date. To find the emails search “SmartChoice Billing Department”. Also, make sure to double-check your spam folder.
Please review the attached document for payment options and a copy of SmartChoices W-9.
We apologize for the inconvenience. Please reach out to our Accounts Receivable team, [email protected], with your payment details and we will get this matter rectified immediately.
For any payment related questions, please reach out to [email protected]
Please complete the Bill Dispute Form and submit it via email to [email protected]. Disputes and Credits may take up to 60 days to review for approval or denial.
Send an email to [email protected] including the preferred contact information.
New services are prorated. At Smart Choice, we prorate from the date of installation to the next billing cycle.
On Bill Center, you can add several users with different access levels to your profile.
Please contact our Client Success Team via [email protected] or call (877-208-1158).
Please contact Tech Support via email ([email protected]) or call (800-217-3096).
