Escalation List.
SmartChoice is a 24x7x365, U.S. based white-glove service provider. We strive to provide you with outstanding customer service. If you feel that your request is not receiving the attention that it deserves or is taking an unsatisfactory amount of time, please refer to the escalation list below. A member of our team will gladly assist you.
Level |
Name |
Title |
Phone |
Cell Phone |
|
|---|---|---|---|---|---|
| 1 | Tech Support | Level 1 Support Engineers | (800) 968-3696 | [email protected] | |
| 2 | Dayna Davis | Supervisor of Level 1 Technical Support | (212) 660-7372 | (417) 229-0730 | [email protected] |
| 3 | Ken Estes | Director of Implementation | (212) 660-7308 | (417) 773-3447 | [email protected] |
| 4 | Scott Talley | Director of Networks | (212) 660-7305 | (417) 224-0053 | [email protected] |
| 5 | Basil Stepanov | Chief Technology Officer | (212) 660-7307 | (917) 818-5093 | [email protected] |
Open a Ticket with our Tech Support Team
To open a ticket, send your email, company name, and a brief description of what you need assistance with.
Locations
NY Headquarters:
140 E 45th Street, 11th Floor New York, NY 10017
Network Operation Center:
4136 S Scenic Avenue Springfield, MO 65807
Sales Office:
136 4th Street N, Suite 222, St. Petersburg, FL 33701
