Stop Calling Carriers. Start Automating Them.
SmartTile monitors your entire network, manages your infrastructure remotely, and becomes the Automation API engine between your devices, your carriers, and your IT systems. No hold music. No copy and paste. No missed updates. Just visibility, control, and automation – at scale.
SmartTile’s ticket automation
CarrierBond™ + Automation API Engine™ automates the entire outage workflow. It verifies the hard‑down condition, opens the correct carrier ticket, authorizes testing, syncs updates to your IT platform, follows up 24/7, and closes the ticket once service is restored. Below are a few of the carriers and service providers we integration with.
CarrierBond™ + Automation API Engine™
When SmartTile detects a circuit is down
- Validates the hard-down condition (ICMP and/or SNMP)
- Waits your defined timer
- Opens a carrier ticket tied to the correct service ID
- Authorizes dispatch or intrusive testing (if configured)
- Syncs notes and status to your IT platform
- Follows up automatically 24/7
- Closes tickets when restored (if allowed)
SmartTile Packages
Tailored for different stages of operational maturity.
Monitor
- ICMP Monitoring (30s)
- Email & SMS Alerts
- Location Alert Routing
- Maps & Geo Visuals
Business
- Everything in Monitor, plus:
- Infrastructure Vault™
- Device Notes & Metadata
- Network Diagrams
- SLA & Health Reports
Enterprise
- Everything in Business, plus:
- CarrierBond™ Automation
- Knock Knock™ Escalations
- NetFlow Analytics
- Full API Integration
A smarter way to connect, collaborate, and grow
Our integration with Microsoft Teams streamlines voice, video, chat, and file sharing into one unified platform.
Experience Network Intelligence
Insights & trends
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Connect with us
Book a discovery call to discuss how we can help you consolidate, standardize, and scale your enterprise communication infrastructure.
