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Smart PBX

Award-Winning Hosted PBX

Cloud Based Phone System
Smart PBX for your Smart Business

If you are looking for a specific feature, please do not hesitate to contact us!

Our team works to meet your specific needs!

We offer 1000+ Smart Features with new features added daily. We make sure you have everything you need to run your business smoothly and effectively.

For more information watch our Hosted Voice video

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Our Smart Cloud PBX Services are ideal for companies who want to gain control of their voice and data networks—at a price they can afford. With our Cloud PBX, you get all the advantages of an advanced call routing system without the burden of managing the system yourself.

As a Cloud system, the PBX resides offsite, saving you the expense of having to buy and upgrade telecom system hardware. Incoming calls are processed through Smart Choice and then sent to your company’s phone extensions or routed to the first available person in a department.

Smart PBX can be run over T1, Cable, EOC, and Fiber Lines, or you can even bring your own bandwidth (BYOB). Choose from several service options to fit your business needs, including the OmniVoice Web Portal that lets you manage a wide range of features online, at your convenience.

Browser based plugin that allows user to click a phone number in a browser and have the number dialed directly from user’s phone.

Send private and secure communication to employees and customers via Omni WEB Portal.

The ability to recognize whether an extension is in use or not. The extension will light up, and allow an Admin or Executive user to monitor and answer that extension.

Set office phone to ring to another device. Can be done on phone or through web portal.

The ability to put a call on hold from one telephone and continue the conversation from any other telephone from any location in the world.

The ability to record and report call queue data for every employee logged in while tracking daily traffic and wait-time between calls.

Record and store phone calls.

Ability to review call activity in real time, as well as pull a CSV file.

The system asks the caller “Who may I ask is calling?” Caller records a name/message and is placed on hold while the user’s extension rings. When user answers the phone, user will hear “This is a call from (caller’s recording). Press one to be connected, press two to send the caller to voicemail.

Transfer a call to a phone anywhere.

Allows a person to receive a call when on the line with someone else.

Create a branded, customizable call center to organize a conference call at any time with a large number of participants, using a dial-in number and PIN code.

A caller on hold will hear user-created music.

Create and design custom interfaces geared specifically to your company’s preferences.

Allows user to use a phone service, make calls, send text messages, view contact history, see missed calls and listen to voicemails from your computer via a Windows Desktop plug in or app.

Ability to have personal and corporate directories programmed on phone.

Allows administrator to configure Time-based Routing, Auto-Attendants, and Find-Me-Follow-Me call flow rules.

Guaranteed method to ensure you never lose service during an outage or natural disaster.

Allows user to configure different ring tones for different callers/departments.

Allows user to set phone status to unavailable which will send calls directly to voicemail without ringing the extension.

Send and receive faxes directly to email as an attachment.

Call details appear on the phone when a call is received.

Ability to bypass an auto attendant or receptionist and reach a user directly with their own, personal phone number.

Two-way audio communication via intercom.

Allows users to monitor a busy extension and automatically establish a call when the busy user becomes available.

LDAP (Lightweight Directory Access Protocol) is a software protocol for enabling anyone to locate organizations, individuals, and other resources such as files and devices in a network, whether on the public Internet or on a corporate intranet.

Receive an email notification any time a phone call is missed.

Customize outbound caller ID with a specific phone number and area code.

Make calls directly from Outlook and Google Chrome.

The ability to communicate one-way announcements to other parties.

Ability to create enterprise-wide PIN codes to make outgoing calls.

Ability to see which users/extensions are available, already on a call, or holding from user’s desk phone.

Allows administrator to route incoming calls to multiple departments/extensions that are included in a Ring Group, where any member of the group is able to answer.

Ability to block a specific number from calling your company.

Allows Reception/Administrators to identify what number/extension the caller is calling for.

Ring phones in a predetermined sequence until user or voicemail picks up.

Ring any number of phones simultaneously.

Communicate via chat or video with colleagues and/or business contacts in real-time through desktop app, mobile app or web browser.

A softphone application that installs on your desktop, iPad and/or cell phone that mirrors your business phone.

Set up personal speed dials from each phone.

Allows you to turn your system operation times on and off.

Users can send and receive text messages on their desktop computer or mobile device.

Ability to conference in two other people, for a total of three parties on the line.

A pre-recorded response allows callers to press a key and be routed to the associated destination.

Create unlimited extensions with the ability to customize each extension differently.

Allows callers to request a call back from a busy user once a user is available.

Ability to receive voicemails to the user’s email address. Provides a text transcription of a voicemail in the body of an email, as well as an audio file as an attachment.

Administer your phone or system through an online portal.

The ability to view current phone users, voicemails, and transfer calls via a web client.

And Much More…

Savings
No PBX equipment to buy and install, no costly maintenance contracts.

Adaptable
Reduce the costs of moving, adds, and changes to your telecom system.

Seamless Service
Dial remote locations as an extension of your office.

Enhanced Call Processing
Manage incoming calls that can’t be immediately picked up by your staff.

Convenience
Make calls straight from your desktop.

Stay in Touch On The Go
Provide greater accessibility for mobile users and business travelers.

Accessible
Several people can be reached from a single business number.

No Hardware Required
Use Smart PBX with your own devices (smartphones, tablets, etc.) so you can enjoy the convenience of mobility anywhere you go
.

Benefits:

“At Einhorn Harris Ascher Barbarito & Frost, P.C, we recently upgraded our entire infrastructure from an analog telephone system to a state of the art hosted PBX and re-cabled our two offices to increase our internet speed. For all 80 employees, everything has worked flawlessly. I was skeptical in choosing Smart Choice Communications because I had never used a hosted system in the past.

The SCC Smart PBX, Smart Chat, and Smart Ring are so easy to use and I must mention how user friendly the GUI interface is. One unique feature I personally enjoy is bulk SMS, particularly during the recent storms, allowing HR to inform staff about the office status. With the softphone integration, allowing as many as 5 softphones per seat, Smart SMS allows me to send mass text messages safely and quickly to all my employees, even the ones who are constantly on-the-go, or those who work remotely. This function was even operational when we lost power!

As President, I am accustomed to excuses and missed due dates, but Smart Choice did exactly what they said they were going to do at an unbelievable price. Other providers said it was impossible that SCC’s price was less than half of what their wiring quotes would have been. With our new services, we are now able to bill back our clients at the push of a button. The customer service has so far been excellent and we regret not coming on board sooner. We certainly recommend Smart Choice Communications to our clients as well as the members of the NJ ALA.”

– Einhorn Harris

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