“ Thompson Healthcare & Sports Medicine has 7 locations all using Smart Choice Communications. There is a lot of positive aspects in working with SCC. We needed a HIPAA compliant solution that could be accessed from various locations and they had the answer. Smart Halo features security that is architected to protect the data and communications of our organization by encrypting data. Their VoIP phone system is extremely user-friendly and the setup of phones around the office was easy. Smart Choice provided onsite installation and continuous support throughout the process. It is very simple to transfer calls between different departments. Another useful feature we want to mention is the ability to use a 3-digit-dial to route calls ensuring patients get to the right department the first time. SCC is a reliable name in VoIP, providing excellent call quality with an efficient setup.”
Operations Regional Director
Smart PBX – Cloud Based Phone System
Smart PBX for your Smart Business
Our Smart Cloud PBX Services are ideal for companies who want to gain control of their voice and data networks—at a price they can afford. With our Cloud PBX, you get all the advantages of an advanced call routing system without the burden of managing the system yourself.
As a Cloud system, the PBX resides offsite, saving you the expense of having to buy and upgrade telecom system hardware. Incoming calls are processed through Smart Choice and then sent to your company’s phone extensions or routed to the first available person in a department.
Smart PBX can be run over T1, Cable, EOC, and Fiber Lines, or you can even bring your own bandwidth (BYOB). Choose from several service options to fit your business needs, including the OmniVoice Web Portal that lets you manage a wide range of features online, at your convenience.
For more information watch our Hosted Voice video
Browser based plugin that allows user to click a phone number in a browser and have the number dialed directly from user’s phone.
Send private and secure communication to employees and customers via Omni WEB Portal.
The ability to recognize whether an extension is in use or not. The extension will light up, and allow an Admin or Executive user to monitor and answer that extension.
Set office phone to ring to another device. Can be done on phone or through web portal.
The ability to put a call on hold from one telephone and continue the conversation from any other telephone from any location in the world.
The ability to record and report call queue data for every employee logged in while tracking daily traffic and wait-time between calls.
Record and store phone calls.
Ability to review call activity in real time, as well as pull a CSV file.
The system asks the caller “Who may I ask is calling?” Caller records a name/message and is placed on hold while the user’s extension rings. When user answers the phone, user will hear “This is a call from (caller’s recording). Press one to be connected, press two to send the caller to voicemail.
Transfer a call to a phone anywhere.
Allows a person to receive a call when on the line with someone else.
Create a branded, customizable call center to organize a conference call at any time with a large number of participants, using a dial-in number and PIN code.
A caller on hold will hear user-created music.
Create and design custom interfaces geared specifically to your company’s preferences.
Allows user to use a phone service, make calls, send text messages, view contact history, see missed calls and listen to voicemails from your computer via a Windows Desktop plug in or app.
Allows administrator to configure Time-based Routing, Auto-Attendants, and Find-Me-Follow-Me call flow rules.
Ability to have personal and corporate directories programmed on phone.
Guaranteed method to ensure you never lose service during an outage or natural disaster.
Allows user to configure different ring tones for different callers/departments.
Allows user to set phone status to unavailable which will send calls directly to voicemail without ringing the extension.
Send and receive faxes directly to email as an attachment.
Call details appear on the phone when a call is received.
Ability to bypass an auto attendant or receptionist and reach a user directly with their own, personal phone number.
Two-way audio communication via intercom.
Allows users to monitor a busy extension and automatically establish a call when the busy user becomes available.
LDAP (Lightweight Directory Access Protocol) is a software protocol for enabling anyone to locate organizations, individuals, and other resources such as files and devices in a network, whether on the public Internet or on a corporate intranet.
Receive an email notification any time a phone call is missed.
Customize outbound caller ID with a specific phone number and area code.
Make calls directly from Outlook and Google Chrome.
The ability to communicate one-way announcements to other parties.
Ability to create enterprise-wide PIN codes to make outgoing calls.
Ability to see which users/extensions are available, already on a call, or holding from user’s desk phone.
Allows administrator to route incoming calls to multiple departments/extensions that are included in a Ring Group, where any member of the group is able to answer.
Ability to block a specific number from calling your company.
Ring phones in a predetermined sequence until user or voicemail picks up.
Allows Reception/Administrators to identify what number/extension the caller is calling for.
Ring any number of phones simultaneously.
Communicate via chat or video with colleagues and/or business contacts in real-time through desktop app, mobile app or web browser.
A softphone application that installs on your desktop, iPad and/or cell phone that mirrors your business phone.
Set up personal speed dials from each phone.
Allows you to turn your system operation times on and off.
Users can send and receive text messages on their desktop computer or mobile device.
Ability to conference in two other people, for a total of three parties on the line.
A pre-recorded response allows callers to press a key and be routed to the associated destination.
Create unlimited extensions with the ability to customize each extension differently.
Allows callers to request a call back from a busy user once a user is available.
Ability to receive voicemails to the user’s email address. Provides a text transcription of a voicemail in the body of an email, as well as an audio file as an attachment.
Administer your phone or system through an online portal.
The ability to view current phone users, voicemails, and transfer calls via a web client.
If you are looking for a specific feature, please do not hesitate to contact us!
Our team works to meet your specific needs!
We offer 1000+ Smart Features with new features added daily. We make sure you have everything you need to run your business smoothly and effectively.
Sign up for a free consultation.
A SCC representative will contact you for a personalized, informative consultation about our features and benefits of our cloud based PBX system