Solutions/UCaaS

Enterprise-grade UCaaS

SmartChoice delivers Unified Communications as a Service (UCaaS) with Unified Messaging, bringing enterprise voice, business text messaging, and contact center capabilities together into a single, cloud-managed communications platform through the SmartChoice Softphone app.

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UCaaS solutions built for you

Designed for complex, multi-location environments, the SmartChoice Softphone app allows you to work from anywhere, from any device, and ensures an easy scalable platform.

man making a call using a ucaas system

Purpose-built for:

  • Multiple locations or distributed workforces
  • Send & receive text messages from business numbers
  • Compliance requirements (HIPAA, PCI, and FINRA)
  • 24/7 operations or customer-facing environments
  • Office 365 contact sync
woman at call center desk sending sms messages while also on a call

One Number. Any Device.

  • Multi-device calling: Multi-device calling and simultaneous ring from desk phones, softphones, mobile apps all tied to a single business number.
  • Seamless call handoff: Move calls between devices without interruption, supporting flexible workstyles and on-the-go productivity.
  • Consistent user experience: The same features, policies, and call quality across every device, eliminating user confusion and shadow IT.
  • Enterprise-grade security: TLS encrypted communications and centralized management protect sensitive conversations across all endpoints.
Available desk phones

Messaging & texting with the SmartChoice Softphone app and Microsoft Teams

Modern enterprise communications must include secure, reliable, and trackable text messaging that works across devices and platforms. SmartChoice UCaaS solution brings enterprise-grade texting capabilities into your unified communications platform.

person typing an sms text message
  • Send & receive text messages 
    From business numbers, keeping conversations professional and traceable. Share photos, videos, or files with customers or internal teams without dropping into third-party apps.
  • 10DLC registration
    Fully compliant with 10DLC regulations, providing industry-standard data protection while safeguarding customer and agent privacy through the exclusive use of secure company phone numbers.
  • Enterprise texting capabilities directly into the Microsoft Teams interface
    Send and receive text messages from within Microsoft Teams. Maintain consistent presence and identity across calls, chat, and text. Avoid switching between multiple systems or mobile apps.
Discover Microsoft Teams
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Hybrid work without compromise

  • Centralized management: IT teams manage users, devices, and policies from our Omni web portal platform, regardless of employee location.
  • Business continuity: Built-in redundancy keeps communications available across devices and locations, without the need for employees to use personal phone numbers.
  • Compliance-ready mobility: Mobile and softphone usage aligns with enterprise compliance requirements, including PCI, HIPAA, and FINRA, rather than bypassing them.
UCaaS Features

CRM integration

The ability to seamlessly integrate your business phone solution with customer relationship management software such as Zendesk, Oracle, ZOHO, Office, Salesforce, Fresh Sales, and Redtail.

Secure cloud fax

Keep your information safe by sending and receiving faxes through the Omni User Portal to ensure the security of your company and your clients documents.

Text messaging

The ability to send and receive text messages on your desktop computer or mobile device.

Web based admin portal

The ability to administer your phone or system through an online portal.

See the full list of UCaaS features
TESTIMONIALS

The choice of industry leaders

“Our pursuit of excellence led us to SmartChoice and their innovative solutions. The numbers speak for themselves – downtimes drastically reduced, operational efficiency heightened, and patient interactions seamlessly facilitated. This journey underscores the indispensable role of cutting-edge technology with a holistic approach in modern healthcare communications.” 

Chris Diguette

Chief Information Officer, US Eye

“We experienced zero disruption to our customer contact center while installing and transitioning to our new system. SmartChoice provided the perfect solution to meet our business needs”

Thomas J.

IT and Network Infrastructure Manager

“Our business is not managing a phone system. It is saving lives – and SmartChoice has enabled us to keep our eyes on our mission.”

Robert Parkinson

CFO, Turning Point Inc.

“One big strength of SmartChoice is how they handle their partner and client relationships. Despite having grown over the years, they still maintain a smaller company feel where customers are important, and relationships matter. They also have a strong ability to customize solutions for their clients, which is very valuable. They solve problems efficiently.”

Michael Cafaro

IT and Network Infrastructure Manager

Ask SmartChoice how we help you be compliant
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HIPAA
Compliance

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Data
Privacy

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Payment Card
Industry (PCI)

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General Data
Protection Regulation

Connect with us

Book a discovery call to discuss how we can help you consolidate, standardize, and scale your enterprise communication infrastructure.