Launches Live Chat on Website
SmartChoice Launches Live Chat on Website
August 10, 2016
NEW YORK, NY– SmartChoice (SmartChoice), a leading technology provider, today announced the launch of a new live chat feature on www.smartchoiceus.com. The online chat system aims to provide immediate support and feedback to potential customers inquiring about the company’s products and services.
“GPS continually looks for opportunities to provide innovative technologies and sustainable products and services to our purchasing partners, stated John Goodwin, Group Purchasing Manager for FPWA”. “We believe communication matters. Organizations that communicate well are stronger, smarter, and more effective at creating change.”
As an end-to-end telecommunications provider, SmartChoice offers 24x7x365 support, remote troubleshooting and network monitoring via their Network Operations Center (NOC). SmartChoice-Certified Technicians are available around the clock to help with questions of any kind including consultation, technical support, sales and more. The implementation of online chat creates an additional platform to receive support in a less formal and more practical setting, allowing users to continue to multi-task while getting the answers they need.
“At Smart Choice, our customers are our number one priority,” stated Michelle Thompson, Client Services Manager at SmartChoice. “We hope this feature will encourage existing and potential customers to seek more information about SmartChoice while enjoying the convenience and comfort that comes with using a live chat service.”
SmartChoice primarily aims to target new customers; however existing customers will certainly be able to reap the benefits as well. Existing customers can make inquiries regarding information on existing or additional services and be able to receive links to necessary documentation directly through the chat window. Furthermore, if customers have issues requiring escalation, Tech Support can easily open a support ticket for further investigation.
SmartChoice continues to provide innovative and convenient solutions to their customers. For more information regarding SmartChoice’s products and services, you can reach Tech Support at (800) 217-3096, [email protected] , or via the live chat system at www.smartchoiceus.com.
