Escalation list
SmartChoice is a 24x7x365, U.S.-based white-glove service provider. We strive to provide you with outstanding customer service.
If you feel that your request is not receiving the attention that it deserves or is taking an unsatisfactory amount of time, please refer to the escalation list below. A member of our team will gladly assist you.
Who to contact if you need immediate assistance
Level 2
Chad Bruhn
Director of Operations
Tel: 727.955.4608
Email: [email protected]
Level 3
Ken Estes
Director of Implementation
Tel: 417.773.3447
Email: [email protected]
Level 4
Scott Talley
Director of Networks
Tel: 417.224.0053
Email: [email protected]
Network Operations Center
Missouri holds some of the greatest talent in the United States. To deliver upon our white glove service approach, SmartChoice expanded our Network Operations Center to Springfield, Missouri from where we render our 24x7x365 U.S.-based support.
4136 S Scenic Ave, Springfield, MO 65807
New York Office
Located in the heart of Manhattan, our top-scale yet convenient location enables our team to work in one of the best places in the world and serves as a direct channel to many iconic companies today.
33 E 33rd St, Suite 1108, New York, NY 10017
Florida Office
Our office is located in the vibrant and growing tech hub of the downtown area of St. Petersburg in the Tampa Bay region of Florida.
360 Central Ave 2nd Floor Suite 200,
St. Petersburg, FL 33701