Evolve from monitoring to automated network operations
Detect issues faster with automated carrier ticketing while streamlining operations across multi‑site environments.
What is SmartTile?
It is the only network monitoring platform that automates carrier tickets, IT platform incidents, and billing records at the moment an outage occurs. Built by SmartChoice, LLC, it streamlines operations for enterprises and MSPs managing complex multi‑carrier environments and reduces Mean Time to Resolution by up to 70 percent.
Automated carrier ticketing
Our platform automatically supplies diagnostic data, manages escalations, and pushes carriers for resolution so issues move forward without manual effort. It also confirms fixes before closing the ticket to ensure nothing slips through the cracks. With automated ticket handling from start to finish, your IT staff can stay focused on engineering work instead of telecom bureaucracy.
Redefine Network Intelligence
Delivering enterprise‑grade intelligence that transforms visibility, governance, and operational efficiency.
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Automated carrier ticketing
When an issue occurs at the carrier or circuit layer, our platform automatically opens tickets with the correct carrier, submits diagnostics, manages escalations, and verifies fixes. Your team never has to call the carrier again. -
NetFlow traffic analytics
Identify top talkers, key applications, and traffic patterns to improve troubleshooting, capacity planning, and security analysis—moving beyond “availability” into true performance insight. -
Automated network diagrams
Automatically generate accurate network diagrams that update with live data and archive every historical version. You can easily review previous states for audits, compliance checks, or incident analysis. -
Enhanced network maps & visual awareness
Deliver clear, map‑based visibility across all locations. Clean markers and drill‑down details make it simple to identify regional issues, monitor uptime, and understand network health.
Discover the Power Behind SmartTile
Get a closer look into what SmartTile is capable of with this interactive demo.
Experience the benefits of utilizing SmartTile’s ticket automation
Intelligent device and user snooze
Temporarily silence alerts for devices or individual users without interrupting monitoring. Set time‑bound snoozes, rely on automatic resume, and use visual countdowns to avoid forgotten pauses—all designed to reduce alert fatigue while maintaining visibility.
User‑Aware Alert Timing & Frequency Controls
Alerts adapt to personal schedules and roles. SmartTile delivers notifications at the right time and through the right channel, with adjustable repeat rates to prevent alert storms and ensure every team member receives only what’s relevant to them.
Inventory Export & Asset Visibility
Provides instant, exportable visibility into all devices and circuits. With detailed metadata and CSV export, teams can streamline audits, vendor reviews, lifecycle planning, and compliance documentation—all from a single source of truth.
Configuration Backup & Compliance Monitoring
Automatically backs up device configurations hourly and preserves every version. It detects changes instantly, opens tickets with before/after details, and delivers full change‑tracking history to support operational, security, and regulatory compliance.
SmartTile Packages
Tailored for different stages of operational maturity.
Monitor
- ICMP Monitoring (30s)
- Email & SMS Alerts
- Location Alert Routing
- Maps & Geo Visuals
Business
- Everything in Monitor, plus:
- Infrastructure Vault™
- Device Notes & Metadata
- Network Diagrams
- SLA & Health Reports
Enterprise
- Everything in Business, plus:
- CarrierBond™ Automation
- Knock Knock™ Escalations
- NetFlow Analytics
- Full API Integration
Experience Network Intelligence
Data
Privacy
Payment Card
Industry (PCI)
HIPAA
Compliance
General Data
Protection Regulation
A smarter way to connect, collaborate, and grow
Our integration with Microsoft Teams streamlines voice, video, chat, and file sharing into one unified platform.
Insights & trends
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10 Best VoIP Service Providers in 2026 | SmartChoice10 Best VoIP Service Providers in 2026 — SmartChoice Many businesses waste…
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Connect with us
Book a discovery call to discuss how we can help you consolidate, standardize, and scale your enterprise communication infrastructure.