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Women’s Luxury Clothing Brand Empowers Customer Relationships Through Newly Implemented VOIP Solution

INDUSTRY

Retail

YEAR FOUNDED

1972

USERS

310 employees

LOCATION

Worldwide

VoIP solution for retail

Company Background

This global luxury fashion brand is celebrated for its bold and creative design.  It has a global distribution network in over 100 countries and holds stores through North and South America, Europe, the Middle East, and Asia Pacific.

VoIP solution for Luxury retail brand

The Challenge

Stellar customer service, mobility, ease of use, and scalability, were just a few of the communication requirements of this luxury brand.

Their phone system was outdated, features were not being used, telecommunication costs were high, and they needed a new voice system they could rely on.

VoIP solution for retail

The Smart Solution

Smart Choice provided the luxury brand with a new VOIP system, allowing for more operational control and better customer service.  The solution provided a single platform with real-time analytics, equipping the team with the proper tools and efficiently serve clients globally.

Products and Features

Here are a few VOIP features of the many that were provided:

  • Ability to replace direct analog lines with DIDs
  • Automated transfers to mobile phones from extensions
  • Branch-to-Branch Calling
  • Call Recording
  • Call Recording Interface
  • Conferences
  • Extensions by the hundreds
  • Fax to Electronic Mail
  • Music-on-hold
  • PIN Restrictions for Outgoing Calls
  • Queues and Ring Groups
  • Time-based Integrated Voice Responses
  • Transfer Functionality
  • Voicemail to Email Transcription
  • VPN connection

VoIP solution for Retail unified communication

The Result

There was no longer a need for multiple team members to provide manual reports and oversee multiple business components. Through hand in hand partnership with Smart Choice’s network and technical support team, the retail giant’s leadership team was equipped with a technology forward tool that allowed them to view all store locations from anywhere.

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