i just had a great experience with Smart Choice and James Henderson (customer service) made my day! I am new to Smart Choice and in the last 30 plus years of running a business I have not found a customer service department that I would write a review and give the company 5 stars! Thank you James for your quick attention to my request!
Our company has been a customer of Smart Choice for almost 10 years. When we moved to a new building in New York City, Smart Choice did all the cabling for our phone and internet. The work was done flawlessly! Their customer service is awesome! One call to their support number and you get a live person and the problems are quickly resolved. Two of their best technicians are Shirley Swanson and James. I would definitely recommend Smart Choice if you are looking for a outstanding communications company!
Working at Manhattan Plastic Surgery with Dr. Turk as their patient coordinator, I am on the phone consistently throughout the day. Having been in customer service my whole professional career, it makes the world's difference to have amazing customer service. James, a Smart Choice Communications NYC technician, could not be more friendly and attentive to our needs, and is able to execute our requests immediately. Thank you for making our jobs a little easier.
Hello, my name is Ron Stanfield and I had the pleasure of working with James Henderson from SCC. As a Store Manager for Rituals Cosmetics here in New York City, it is at times, an issue to step away to handle back of house things. James was excellent at following up and was able to have a technician on site the same day! Excellent customer service, James! Thanks again!
I call smart choice for help almost every day. They are always so helpful and quick to respond to the issue we are having. I love that after fixing an issue they send follow e-mail to make sure things are working smoothly. I call them so often that i know most of them by voice. Special Thanks to Jessica K for always being on point with solutions and asking for as much details as possible. Steven, Sheryl, James, you guys are all amazing at customer support as well.
We have been using Smart Choice Communications for more than 10 years and they have continued to maintain the highest level of customer service and addressed all our communication needs. Their technical knowledge has helped Financo manage moves, new office setups and communication upgrades. They setup a setup a disaster recovery system for our communications systems which is extremely dependable and being in a service industry our phones are critical. Smart Choice ticks all the boxes when looking for a full communications company to work with!
We choose Smart Choice communications after an extensive search to replace our aging phone system. The software is user friendly and easy to learn. I can fix problems right from my mobile phone. If I have to reach out to customer service, they are always extremely helpful and follow up to ensure that what ever the issue, it was taken care of.
I called Michelle T. one morning around 10am and told her I needed some new telephones our company. She sweetly said no problem. Very pleasant young lady always had our company in mind when I told her what I needed. Save us money too. I told her what I wanted and when I needed them by. I got my phones and work order completed my 3:00pm the same day with phones and all. Courteous walk through service as well. I really enjoyed the break since I was expecting two to three days wait. Michelle T. and Smart Choice are now my go to Team for all Communications needs.
I have been working closely with SmartChoice for about three years. I have never had an issue. They go above and beyond with any issue we may have. The team handles all request in a timely manner. I truly can go on and on about how amazing it has been working with each person. Thank you for making my job easier, by being such a great support system for our office. 🙂
Smart Choice Communications conducted the cabling work for an office we moved into in Manhattan in early 2018. From the first interaction with them until the end of the project, they were extremely professional with great customer service skills and technical abilities. This was a great help to me as I managed this process remotely and I was really happy that I could depend on them to conduct a site visit without me there. They provided a quote which was very competitive and they took the initiative to conduct the site prep work without me needing to be there. They worked with building management and other contractors on site such that I didn't have to be in the middle of everything. When I eventually traveled on site, I could see that the work was expertly completed and they came back to finish the job following carpet installation and painting. The work was completed on time, within budget, and at a level of quality which was greater than I had expected. They always did exactly what they said they would. I would highly recommend them for any cabling work that you need in this area. I interacted with many individuals for the company, all of whom were very professional. Lorik Rockefeller was the Smart Choice employee who assisted me throughout the process and always provided a great level of service. He even took the extra step of coming on site following completion of the job to finalize all the paperwork and make sure I was completely satisfied with their work. Thank you Smart Choice Communications!