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Understanding Smart SMS Features

Send and receive SMS texts from anywhere with your business number

Smart SMS

What is it?

Smart SMS is the ability to send and receive text messages through Smart Choice Communications’ mobile app.

What can it do?

Smart SMS is ideal for enterprise leaders who need to send automated messages and reminders to their customer base. These messaging programs can run promotions, improve customer service, provide tips, send survey links, alerts, and more.

What is it for?

Enterprises looking to increase their connection with their customers.

How does SMS work

Inbound SMS Process

Outbound SMS Process

Add SMS responses to your auto-attendant and improve your customer's experience.

Reduce the need for an agent, and help your inbound callers get information faster by sending SMS responses to their questions.

  • Attract more customers
  • Communicate faster
  • Develop brand loyalty
  • Drastically improve ROI
  • Increase sales
  • Promote convenience
  • Reduce customer wait time.
  • Streamline answers.

Smart SMS Case Study

A large regional public health service reduced its call volume by 60% using Smart Choice's Smart SMS.

SMS – CRM Integration

Allow organizations to receive SMS messages from their customers via a third party CRM Integration:

  • Salesforce
  • Zendesk
  • Zoho
  • Oracle
  • Redtail
  • Freshsales

CRM Integration Features:

  • SMS Messages.
  • Timestamps.
  • Track Activity.
  • Find Old Messages.
  • Share Responsibilities.
  • Link SMS to Customer Account.

Use BULK SMS to connect faster with your clients.

Through Smart Choice's
Omni Portal You Can:

Instantly send SMS messages to a group of clients or streamline communications within your enterprise.

Simple and easy to set-up

Create and upload
the SMS customer lists.

Craft your message to send
to customers or your own enterprise.

Unify your communications.