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Superdry – Unified Communications

Smartchoice client superdry

Unified Communications

Superdry plc

Company Profile:

Superdry designs clothing and accessories, offering a large range of products for men or women. Superdry sells safely and securely to over 100 countries worldwide, operating through more than 500 stores along with 21 international websites.

Services Provided:

Hosted-PBX VoIP
Cabling and Routers
Data and Network
Smart Hands
Infrastructure
Network security with SD WAN, VPN

“I am used to multiple vendors doing multiple things so having one company be the one stop shop is amazing.”

– Edwin Gomez – US IT Manager

Company Background

Superdry is an exciting contemporary brand which focuses on high-quality products that fuse vintage Americana and Japanese-inspired graphics with a British style. They are characterized by quality fabrics, authentic vintage washes, unique detailing, world leading hand-drawn graphics and tailored fits with diverse styling. Such distinctiveness has gained the brand exclusive appeal as well as an international celebrity following. Superdry has a significant and growing presence around the world, operating through 515 Superdry branded locations in 46 countries. There are 139 owned stores across the UK and mainland Europe, 208 franchised and licensed stores, all but one outside the UK, and 168 concessions.

“My old system was not efficient and did not have the ability of being an all in one solution. To be able to get the network up, my network equipment all in one shot and not have to deal with different providers was the goal.”

-Edwin Gomez – US IT Manager

The Problem:

Prior to Smart Choice Communications (SCC), Superdry was using multiple separate systems from a variety of different providers. Their traditional phone systems were becoming inadequate and had problems with service reliability and proved inflexible, offering little ongoing product enhancements or cost savings. Superdry’s IT Manager Edwin Gomez needed to connect multiple company locations on a high-speed network with significant cost savings.

Smart Solution:

Downtime and the resulting losses were the primary reasons Superdry abandoned their traditional telecom system and replaced it with SCC’s Unified Communications Platform. One of the key benefits the company experienced right away was the cloud’s reliability. Because the platform is supported by servers in multiple locations, the system remains operational even if there are widespread outages in one region. An additional benefit of switching to SCC was the cost savings. SCC went to each site and installed Polycom IP telephones and conducted training on the new phones for their users.

“I wanted one company where I could call one number and the company takes care of it so that is the big reason. I experienced multiple previous issues in the past causing lost time and more importantly lost money.”

-Edwin Gomez – US IT Manager

Scalability and rapid deployments are important for any business in the retail industry and a priority for Superdry was to have a foundation for future innovation with a solution that is efficient and simple to upgrade. SCC can provide these instant network upgrades because their solutions are cloud-based. Superdry benefits from numerous OmniPortal features including, insight with easier-to-use reporting, softphone integration, and conference bridges. Superdry upper management specifically enjoys the alerts. SCC has alerts in place on their side and have set up internal alerts for Superdry as well, increasing productivity across the company and if a problem does arise, SCC provides quick responsiveness to their needs with quality technical and customer support 365 x 24 x 7.

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