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Summer Update:  Products and Features that Give You More Flexibility

Whether it’s improving internal workflow processes or increasing sales revenue, Smart Choice’s customers are always looking for different ways to enhance their business communication practices.

With many enterprises returning to the office, others are modernizing their remote tools to continue working from home.

With so many businesses altering their plans, the ability to work from anywhere is so important, which is why many of our products are designed to provide the utmost flexibility.

Smart Choice is here to make your communications technology experience seamless, from call recording to new mobility features.

Here are a few products and features to help you stay productive yet flexible:

1)   The VoIP-Powered Smart Phone Mobile App

Also known as a softphone in the telecommunications industry, the VoIP-powered Smart Phone mobile app allows you to make calls from anywhere as long as you have an internet connection.

With the Smart Phone, you can leverage many features to oversee your team’s performance from one place.  Call presence, simultaneous ring, and the web receptionist features are some of the most popular features that business leaders with Smart Choice use today.

  • Auto-Attendant
  • Call Presence
  • Call Recording
  • Call Reports
  • Call Screening
  • Call Waiting/Transferring
  • Conference Bridge
  • CRM Integration
  • Custom Music or Message on Hold
  • Directory Dialing
  • Distinctive Ring
  • Do Not Disturb
  • Drag and Drop
  • Google Chrome Integration – Click to Call
  • Inbound and Outbound Custom Caller ID
  • Individual Direct in Dial Numbers
  • Find Me/Follow Me
  • IVR with Voice Recognition
  • LDAP (Lightweight Directory Access Protocol)
  • Missed Call Notification
  • Number Porting (Keep Your Existing Contact Numbers)
  • Online Fax (eFax)
  • Simultaneous Ring
  • Single Sign-On
  • SIP Trunking
  • Softphone (Mobile App)
  • Speed Dial
  • Toll-free Number
  • Upgrade Options
  • Virtual Extensions
  • Voicemail
  • Voicemail Greetings
  • Voicemail to Email
  • Voicemail Transcription
  • Web Receptionist
  • Web Portal

If you need to make and receive calls from your desktop and communicate from your laptop or personal workstation, the Smart Phone application is compatible with your desktop.  Stay connected away from the office, multi-task during conversations, and take work on the go.

2)   The SMS Feature via the Smart Phone Mobile App

Smart SMS

What many organizations tend to forget about is their ability to enhance team interaction and their overall client experience through SMS features.  Here are some statistics that we’ve gathered to provide more insight on how SMS features benefit numerous industries:

  • Text marketing is incredibly effective, with SMS open rates as high as 98%.
  • 60% of customers want to actively text businesses back about customer support issues.
  • There is a higher chance of text messages being read in the morning. 75% of consumers say that they check their phone within 30 minutes of waking up.
  • 88% of respondents said they ignore phone calls from businesses and unknown numbers ‘often.’
  • 59% of consumers would prefer receiving direct communications from businesses rather than having to download a separate app on their phone.

The Smart SMS via IVR Feature

With the growing popularity of businesses staying in touch with their customers via phone call, many enterprises are also investing in different ways to serve their customers by utilizing IVR solutions.

SMS via IVR allows a company’s customer to call their company hotline, state their request, end the conversation, and wait for the company to send the information to the customer via text message.

To sum it up, SMS via IVR enables enterprises to empower their agents by providing them with an effective yet efficient way to communicate with their customers while saving time and resources.

It is a great solution for agents who are working remotely and a powerful tool when your business needs to send alerts, product or company announcements, and reminders quickly.

The Smart SMS CRM Logging Feature

The Smart SMS CRM Logging Integration Feature allows organizations to receive messages from their customers and use their preferred customer relationship management (CRM) software to provide support and effectively streamline sales, marketing efforts, and the overall customer experience.

All messages will automatically show in the CRM platform so agents can monitor customer requests and tailor their responses accordingly.

While it is vital to use the Smart Phone and our different Smart Features to ensure efficiency, the most important thing to remember is to secure your network with a provider that you can trust.  Smart Choice Communications’ ability to act as one point of contact for all your technology needs and provide top-tier network security and redundancy is a core reason why many of our customers continue to make the Smart Choice.

Smart Choice Communications is a technology company based out of New York City with a unique portfolio of solutions including UCAAS, collaboration, software and analytics, dedicated contact centers, security, infrastructure, and managed connectivity. Through its unsurpassed white-glove service and 24x7x365 U.S. based support, it has grown to become one of the largest award-winning PBX/SIP providers in North America

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