FREE SERVICE,
PARTS & LABOR
SmartChoice provides the necessary parts and labor required to keep your system running at maximum capacity–without any additional charges. SmartChoice uses state-of-the-art technology, and materials can range from hundreds to thousands based on the situation. Without a Service Contract, time and materials are billed per job, which can add up quickly.
DATABASE MANAGEMENT
SmartChoice’s Support Team performs data entry, card administration, system consulting, report generation and analysis. We eliminate the need to hire, train and manage your own staff to maintain these databases by continuously updating your database. We also customize reports, allowing you to keep track of all data.
OPERATIONS
SmartChoice provides and maintains an optimal environment for maintenance and security of all systems including hardware, software, power supplies, emergency generators and cooling systems. We conduct routine backups of all systems, with copies of the data on-site and in a secure off-site location.
SYSTEM PERFORMANCE
To ensure your system is always at peak performance, we ensure that all system software and firmware updates, including emergency manufacturer patches, are installed immediately. Our systems engineers also take the necessary steps to ensure all hardware and equipment is working efficiently.
PROGRAMMING
Our expert programming team performs the initial software configuration of your system operation times (open/close times, alarm times, prop delays, etc.), and is available at any time to make adjustments or modifications as requested.
COST EFFECTIVE SOLUTION
With a Service Contract, you receive our complete service package with security and maintenance for a significantly discounted monthly price.
PROACTIVE MONITORING
We use sophisticated proactive monitoring tools to identify and correct any issues before they become a problem. By monitoring your network activity 24 x 7 x 365, we can immediately determine any internal or external issue, and work immediately to remediate the problem.
IMMEDIATE SUPPORT
SmartChoice systems engineers are available 24 x 7 x 365, including holidays and weekends, to take calls and provide any services as needed.
Services |
Monthly Managed Services Include |
|---|---|
| 24x7x365 Service Calls |  SmartChoice’s Support Team is immediately available to answer questions and inquiries 24/7/365 |
| Guaranteed Priority and Response | Clients under SmartChoice Contract take priority |
| Holiday or Weekend Repairs Included | 24x7x365 SmartChoice support and service until the job is completed |
| SmartChoice Service, Labor & Parts Included* | Enclosure and Power components, control panels, card readers, locking hardware, REX devices, cabling, NVRs, cameras, etc. |
| SmartChoice Mandatory Maintenance | Performed as per manufacturer’s recommendations |
| SmartChoice System Updates | Firmware and software updates when released |
| SmartChoice Emergency Critical Security Patches | As notified by vendor |
| SmartChoice Training Classes | Quarterly training classes remotely and/or on-premise |
| SmartChoice Customized Reports | 20 new customized reports per month |
