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Smart CRM

Seamless integration with your business applications

Smart Choice is committed to providing the best user experience for every customer. We offer convenient, reliable solutions that can integrate with popular business applications, such as Outlook, Google for Work, Zendesk, Zoho, and Salesforce. By integrating your business applications with SCC, you can empower your business through improved collaboration, increased productivity, and instant access to your most important data.

Smart Choice Communications’ voice solution seamlessly integrates with your company’s CRM to offer a complete, cloud-based app that enhances communications for your business. Smart Choice improves employee productivity in the office with its award-winning voice and collaboration solutions, while SmartCRM improves customer interaction, simplifies calling, and helps keep your company organized.

By integrating with SmartCRM, you can empower your business through improved collaboration, increased productivity, and instant access to your
most important data.

Features

  • Click-to-Call Functionality – Save time and eliminate misdials by calling directly from your browser using SCC’s Click-to-Call feature. Just click your mouse and the call is made!
  • Realtime Analytics – View detailed analytics including agent/contact records, call duration, and call logs–all in real time.
  • Instant On-Screen Notification – Inbound pop-ups let you instantly see your customer’s existing information and account records during an incoming call.
  • Presence Awareness – View the realtime status of every agent in your queue to help you determine whether they are available to take a customer’s call.
  • Windows & Mac Compatibility – Enjoy integrated features within your browser on both Windows and Mac operating systems.
  • Log Calls Automatically -Log all inbound and outbound calls.
  • Single-Sign-On  – One time sign on for multiple platforms.

… And Many More!

Easy to install
Chrome Extension

Click-to-Call
from your Browser

Add live notes stored
in your contact directory

SCC integrates with business applications and CRMs. Contact Us today to find out more about how we can help drive your productivity to the next level.

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