Smart EPRI + Teams

Smart Enhanced PRI + Teams allows enterprises to integrate Microsoft Teams with an existing on-premise PBX. Get the revolutionary features of Teams without the need to forklift the existing hardware and infrastructure.

How Smart EPRI + Teams Works

Turn Your Traditional PBX
into a Teams Voice-Enabled PBX

Smart Enhanced PRI + Teams allows enterprises to keep existing infrastructure in place (i.e., PBX, low voltage cabling, etc.) without the need to upgrade handsets, licenses, maintenance agreements, or pay for costs associated with modernizing and upgrading a phone system.

Smart Choice Advantages


Ring to Cellphone


eFax Inbound
& Outbound

24x7x365 U.S.
Based Support

Transfer Calls

Disaster Recovery

Time of
Day Routing



Smart EPRI + Teams Features

A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold.

Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.

Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.

Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.

Lets users place a call on hold in the Teams service in the cloud.

Lets users place a call from the search box by using the /call command and specifying a name or a number.

Record and store phone calls per PRI channel

Calls from inside the company display a detailed caller ID. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed.

Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization

Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.

When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams.

Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.

A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.

Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.

Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.

Lets users securely connect, communicate, and collaborate with users in federated tenants.

Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable.

Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.

If the user’s account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.

For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.

Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue.

Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.

Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker.

Lets users share their phone line so that another user can make and receive calls on their behalf.

Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.

Lets users transfer to voicemail during a call.

*Speak with your SmartChoice representative to discuss which of the features that are listed above are included in your plan.

Collaborate From Anywhere

PRI with Teams Softphone

Mobile Phone App

Laptop with Microsoft Call Dialpad

Computer / Laptop

PRI phone for Teams

PBX Compatible Phones

Call Forward Feature for PRI

Call Forward Feature

Need Phones?

Choose from a great selection of desktop and conference phones.

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