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Integrating E-Pot Lines and Smart Tile Network Monitoring

New York City, NY, February 4, 2019 Smart Choice Communications (SCC), a leading provider of global cloud communications and software solutions, today announced that a Switzerland-based luxury goods holding company with the rank of second-largest luxury goods company in the world has selected several of SCC’s communication solutions.

SCC connected company offices throughout the world to reach the goal of efficient global team collaboration and network monitoring through Smart Tile, and to develop specific software products for the associated luxury brands. A major proponent in the decision-making that saw SCC selected as the provider was SCC’s ability to not only act as a single point of contact, but also customize tailored services and software to meet company needs. All company telecommunications services remain under one umbrella to provide a solitary bill for their hundreds of locations. As the single point of contact, SCC consolidates all services for over 200 locations including, internet, phones, WIFI, credit card machines, people counters, and Smart Tile network monitoring.

“In the digital age that we live in today, it could be the right time to evaluate your company’s voice needs and see how Smart Choice and all its platforms and features can boost your retail business productivity while saving money.”

Basil Stepanov, Smart Choice Communications Chief Technical Officer

New technology and software are paving the way for bigger and better business communications. SCC’s Smart Tile allows retailers to view essential information through “one pane of glass” in one dedicated location. Using Smart Tile is a strategic move for brands to see financial growth and gain a competitive advantage. This new software presents live video feeds, call volume, bandwidth usage, and network status while also providing supplementary pages for each segment along with enterprise call history and card access reports. This is an incredible asset for businesses whose employees work in various locations or remotely.

The Data Analytics tile is used to provide a real-time, color-coded list of up or down host totals and the status for each. This is used to monitor the up/down status of each host or easily add a new host using an IP address. The software extracts data from the holding company’s existing Cisco call manager and converts it into reports that measure, review, and interpret the results of call center campaigns. The goal of this implementation is for companies to extract raw data and import it into Excel for further analysis.

The Service Analytics tile is a convenient dashboard to easily access information and track IP devices in one place through a color-coded host and server list and interactive ping history graphs.

Smart Tile’s Voice Analytics uses custom parameters to locate previous call participants and time frame statistics from a comprehensive archive that includes each store location. SCC draws information from the call manager to survey and provide statistics on the caller and destination number, date and time, duration, and answered status.

The company can also use Queue Stats to track worldwide call queue groups and survey answered and unanswered incoming call percentages and call data to measure large numbers of operational statistics.

The final piece of software installed, Voice Statistics, provides details of recent inbound call volumes. The holding company now uses a single solution from one telecommunication provider. By using a single network to carry voice and data, there is an evident reduction in overall business expenditures. SCC’s other voice and data deployments included creating custom dashboards to integrate with the company’s existing call manager to monitor queue calls.

Smart Tile is the protective guardian and watchful eye over voice and data networks. It proactively monitors, maintains, and troubleshoots the integrated data circuits and helps with efficiencies within company IT departments.

“A company using our solutions would ultimately maximize profit by receiving customer and employee feedback quickly,” states Jarrett Wolfe, Partner at Smart Choice Communications. “The convenience of the system would ensure that managers maintain current information of the store and are able to communicate with customers efficiently.”

To connect the company’s large international workforce and increase work productivity, SCC installed Smart solutions and software, which are intuitively designed, fully customizable, easily accessed by multiple devices, and scaled to meet demand. The conversion of a legacy system allows the company to advance into a full-featured phone service on existing network infrastructure and reduce operational costs and maintenance. Legacy systems have always been a major challenge for organizations looking to move forward with a digital renovation. As the company had been notified by Verizon and other carriers that they were no longer providing service in their locations, consequently leaving sites without phone lines, Smart Choice Communications installed E-Pot lines and helped the company migrate from traditional copper to IP-based lines.

The retail industry requires reliable voice solutions, data protection, and software for in-store/network security. With SCC’s redundant Internet solutions, retailers can continue to stay connected to customers, promote sales offers, and even provide complementary in-store Internet access. Retail stores are constantly changing and can now have the freedom to upgrade their systems to match their dynamic.


About Smart Choice Communications

SCC acts as a single point of contact for all of your telecommunications needs. We pride ourselves on providing personalized, cost-effective solutions customized specifically for each of our clients.  SCC provides a single source, end to end solution for your voice, data and security networks – from design, installation and implementation to management and 24×7 support.  One Provider, One Bill, One Smart Cloud Solution.

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Smart Choice Communications Contact:

Matthew Pomerantz
Marketing Department

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