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Instantly Manage Your PBX And
Set Up Features On The Fly!

Omnivoice
Solution
  • Complete control over your enterprise and individual users
  •  Manage existing extensions and organizations
  • Edit user information and grant access to sleek and modern calling features

For more information watch our Omnivoice Solution video
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Enterprise Portal

Full control over your entire businesses unified communications

User Portal

Customizable features to help control extension details and abilities

Visual Dashboard

  • View call volume and activity within the set time frame up to a year
  • Click interactive charts to hone in on call details

Extension Management

  • View detailed information and the availability status for each extension
  • Your voice platform can handle thousands of extensions
  • Supports an international team

Trunks

  • SIP trunks are virtual phone lines that enable users to make and receive phone calls over the internet to anyone in the world with a phone number
  • Each SIP trunk supports SIP channels
  • View Trunk Id
  • Host Address
  • Pilot/BTN Number
  • DIDs
  • Channel Limit

Groups

  • Ring Groups can include extensions from several different countries
  • Using on-screen, real-time call data, you’ll be able to monitor incoming call volumes and call flow, and pinpoint the busiest extensions in the Group
  • Call Record feature lets you save ring group calls right in your Omnivoice Portal, so that they can be played later
  • Ring Strategy feature to organize agent priority and send calls to available agents in an ordered list

IVRs

  • Also known as an Auto Attendant, uses an audio greeting to point callers in the right direction
  • Each menu provides a list of your departments, as well as the number your callers can dial to get the right support

Conditions

  • Send incoming calls to an extension, department, or mailbox
  • Schedule business or after-hours modes
  • Syncing your Google Calendar and create custom Holiday Schedules

Queues

  • Manage high call volumes, if all extensions are busy, your callers will be placed in a convenient lineup while they wait to speak to a representative
  • Callers can be provided with their spot number and current wait time to help keep them on the line
  • Detailed queue reports with up-to-the-minute activity
  • Receive automatic email reports pushed out on a daily or monthly basis

Features

  • Voicemail
  • Voice Prompts
  • Software Clients
  • Music on Hold
  • Conference Rooms
  • Holidays
  • Service IVR
  • Call Recording
  • API
  • Call Accounting
  • LDAP Directory
  • Enterprise Contacts

Call History

  • Date
  • Time
  • Contact Phone Numbers
  • Forwarding Route
  • Call Duration

Contacts

  • Place a call directly from your primary extension
  • Add a pre-existing call list
  • Name
  • Phone
  • Mobile Number
  • Email

Voicemail

  • When the user’s voicemail is enabled, voice messages are automatically saved for instant playback or downloading
  • The Voicemail feature can be adjusted at any time to change message storage and contact email

User Features

  • Call Forwarding
  • Call Screening and Blocking
  • Extension Assistant
  • Voicemail Settings
  • Outbound and International Calling
  • Additional Line / Softphone
  • SmartRing℠
  • Caller ID Blocking
  • Call Recording
  • Missed Calls
  • Emergency Dialing
  • Call Waiting
  • Bulk SMS

Unify your communications.