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Esteemed Law Firm Acquires UCAAS Solution, Empowering Attorneys to Win Cases on the Go

INDUSTRY

Legal

YEAR FOUNDED

1961

USERS

63 employees

LOCATION

Northeastern United States

Hosted PBX for lawfirm

Company Background

This legal company is a full-service law firm that serves a broad range of legal needs across the United States.  Its specialties focus on family law, divorce, personal injury, estate planning, and much more.

Lawyers with company softphone app

The Challenge

The legal firm was using a traditional telecommunications system for all its voice needs.  Their phone system was extraordinarily costly and unreliable.

Between purchasing the phones, subscribing to voicemail services, and paying the salary of a receptionist to answer and transfer calls, the costs added up quickly.

Before making the switch to Smart Choice, their facilities manager knew they required a technological change.  Their ultimate goal was to have a technology partner that could increase revenue and provide a dependable solution.

Hosted Voice Solution

The Smart Solution

Smart Choice empowered their team of law professionals through their UCAAS solution.  They enabled the law firm to engage in audio and video calls from anywhere, allowing team members and staff to entertain clients while on the go.

When attorneys are out of the office, their desk phones are programmed to forward calls to their cell phones or associates.

Conference bridges are used daily so people from various locations can interact with each other as if they’re in a face-to-face meeting.

Not only has Smart Choice improved customer service and increased employee productivity, but it also allowed the law firm to save costs on their phone system.

“I am accustomed to excuses and missed due dates, but Smart Choice did what they said they were going to do at an unbelievable price.  Other providers said it was impossible that Smart Choice’s price was less than half of what their wiring quotes would have been.  With our new services, we can now bill back our clients at the push of a button.”

-Facilities Manager

Hosted PBX Solution

Products and Features

UCAAS services are ideal for companies who want to gain control of their voice and data networks – at a price they can afford.

There are many advantages through a cloud-based system, including ease of use, scalability for a growing business, and business unification.

Not only has Smart Choice improved customer service and increased employee productivity, but it also allowed the law firm to save costs on their phone system.

The Result

“The customer service has been excellent, and we regret not coming on board sooner.  We certainly recommend Smart Choice to our clients as well as the members of the NJALA.”

-Facilities Manager

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