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Specialty Insurance Company Leverages the Smart Contact Center, UCAAS, & VOIP Solution to Take Diverse Set of Clients to the Future


Financial Services






Northeastern United States

Microsoft Teams Direct Routing with Smart Choice

Company Background

This modern-day specialty insurance company is dedicated to the needs of niche businesses, tailoring a plan for each customer based on their industry expertise.

Microsoft Teams Direct Routing with Smart Choice

The Challenge

The global high-end specialty insurance company that works with senior executives worldwide needed technological advancement and support to ensure that their remote agents were providing white-glove service to their high-profile clients. They also required a feasible solution that could be applied to their scaling business and achieve maximum growth.

Microsoft Teams Direct Routing with contact center

The Smart Solution

Smart Choice leveraged its direct routing integration with Microsoft Teams and its Smart Contact Center, UCAAS, and VOIP solution. These solutions allowed the company’s agents to work from one app while benefiting from contact center features such as sentiment analysis, spy, whisper, and barge, and advanced analytics reporting to serve clients day by day efficiently.

improve finance company communication with direct routing

The Result

With the newly implemented solution, the company has reached tremendous levels of success. Through Smart Choice’s ability to provide them with unwavering support and technological advancement, the insurance company is confident that growth and an expanded client roster are what lies ahead.

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