This modern-day specialty insurance company is dedicated to the needs of niche businesses, tailoring a plan for each customer based on their industry expertise.

The global high-end specialty insurance company that works with senior executives worldwide needed technological advancement and support to ensure that their remote agents were providing white-glove service to their high-profile clients. They also required a feasible solution that could be applied to their scaling business and achieve maximum growth.

Smart Choice leveraged its direct routing integration with Microsoft Teams and its Smart Contact Center, UCAAS, and VOIP solution. These solutions allowed the company’s agents to work from one app while benefiting from contact center features such as sentiment analysis, spy, whisper, and barge, and advanced analytics reporting to serve clients day by day efficiently.