Nationwide Healthcare Company Deploys the Smart Contact Center to Distribute COVID-19 Vaccination Resources to Tens of Thousands
Company Background
With 40 locations across the nation, the award-winning community health center has been a federally qualified health center since 1975. The center works to bring in patients in need of coordinated medical, dental, and behavioral health to all.
Challenge
Due to COVID-19, the institution needed a quick and secure solution that consisted of a desktop app and a mobile option for nurses and their support staff of 2,000 team members. They also required a practical yet robust solution that would allow them to communicate with patients efficiently, in conjunction with the highly anticipated vaccine.
The Smart Solution
The automated links via the SMS feature have been so successful in managing the inbound call volume that we’ve expanded the functionality and are looking into more options with Smart Choice.
- Director of Telecommunications, Large Healthcare Enterprise
The Result
Within 24 hours, 40 of its healthcare centers were fully equipped and operational to run on the Smart Choice softphones.
Smart Choice provided the company’s team and staff with a user-friendly solution that didn’t require long hours of training and could be overseen with a click of a button.
Equipped with our dedicated project managers and network operations team to provide ongoing support, SmartChoice set up their users within a matter of hours as opposed to days or weeks.
