Leading Luxury Retail Giant Brings Together 500 Mono-brand Stores Through Smart Tile Innovation
INDUSTRYRetail |
YEAR FOUNDED1988 |
USERS35,657 employees |
LOCATIONWorldwide |
Company Background
This famous retail giant owns several of the world’s leading retail companies in the field of luxury goods, with specialties in jewelry, watches and writing instruments.
The Challenge
The leading enterprise relied on multiple IT managers and directors to oversee 458 of its mono-brand stores worldwide. The holding company was juggling various platforms for video surveillance, people counters, comprehensive analytics, and more. They needed a solution that could integrate their existing software into one platform to oversee all business operations through a single click.
The Smart Solution
Smart Choice delivered by customizing and implementing one of the most innovative solutions to date, the Smart Tile. This solution allowed the company to integrate various types of software and view its entire business through one pane of glass.
The global leader’s monthly phone rates were drastically reduced while experiencing improved call and technical support reliability.
Products and Features
- Hosted Voice Portal Records
- Real-time Analytics:
- Automated and customized reports
- Call Volume and History
- Host and Server Statuses
- Line Usage Duration
- Sentiment Analysis
- Standardization of all around stores
- Worldwide network and location monitoring
The Result
There was no longer a need for multiple team members to provide manual reports and oversee multiple business components. Through hand in hand partnership with Smart Choice’s network and technical support team, the retail giant’s leadership team was equipped with a technology forward tool that allowed them to view all store locations from anywhere.
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