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By SmartChoice Newsletters November 16, 2023
Our November Newsletter Is Here! Get the Latest From SmartChoice!
You Manage The Business. We Connect It.
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Hello from SmartChoice!

Welcome to the latest SmartChoice newsletter. This issue is packed with practical insights, especially for our IT integrators. We're diving into the nuts and bolts of contact center queue systems and how automation really can make life easier for agents. It's about sharing knowledge that helps us all do our jobs better.
Customer Stories
Specialty Insurance Company Leverages the
Smart Contact Center, UCaaS, & VoIP Solution.
Learn More
Things To Think About in Today's Modern Workforce
When is the Right Time to Implement a Contact Center Queue System?
Find Out More
Smart Convo
Where we learn the latest thinking in a smart networked world.
Better Automation Makes Better Agents
This article takes a look at the future of contact centers and how AI can benefit agents to better help their customers.
Read More
Blog Of The Month
What is the Difference Between Contact Centers and Call Centers?
Learn More
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Resources

McConnell, Matt. “Better Automation Makes Better Agents.” Contact Center Pipeline, Contact Center Pipeline, Oct. 2023, www.contactcenterpipeline.com/Article/better-automation-makes-better-agents.

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